Delivery Information

Free shipping on online orders over $99.00.  (Included are kites, wet suits, accessories, harnesses and most kiteboards).  See below for exceptions.

We require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from theft or fraud because the address you enter is verified.

Shipping Kiteboards
Kiteriders offers FREE SHIPPING on any NEW kiteboard. Free Shipping does not apply to any used board we have for sale or any board that is on sale. Free Shipping is available for the lower 48 states. Anyone in Alaska or Hawaii may contact us for a shipping quote at 608-273-1817. All paddle boards must be inspected by the buyer upon delivery. Do not sign for your shipment if there is any damage to your board. Refuse shipment and we will send you another board at no additional cost. Once you sign for your board you assume all responsibility of damage.

  • FREE shipping on orders over $99.00 within the continental United States.
  • Orders $99 or less: $10.00 flat rate.

Express Shipping
Orders placed with Express Shipping by noon EST (Monday through Friday) will ship by the next business day.
Orders placed during the weekends and the holidays will take an extra day to ship. Express orders usually arrive the following business day after the shipping date. Express shipping is not available for Alaska, Hawaii, and United States Territories. We cannot express shipping to PO Boxes, APO/FPO addresses.  Call us at 608-273-1817 for an estimate on express shipping.  Or email to bob@kiteridersllc.com.

International Shipping Policy
We currently ship regular orders outside of the USA & Canada on a case by case basis.  Due to a high level of fraud, we will go through extra levels of security to ensure the buyer is validated.  International orders can be arranged by contacting us at bob@kiteridersllc.com or calling us at 608-358-0514 for approval.   Not all international requests are approved. If your international order is approved, please note the following:
1. All shipping expenses are covered by purchaser.
2. Payment is accepted through several payment methods including Paypal and Credit Cards, Dwolla and direct deposit.  As mentioned, added levels of security will be instituted for accuracy.
3. All bank / transfer fees are paid by purchaser.
4. No returns or refunds.

Limitation of Liability
Though we do our best to service our customers effectively we cannot be held responsible for product once it has left our location, especially once it has crossed the country border or is in the process of crossing the country border. NEITHER KITERIDERS NOR OUR SUPPLIERS SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCURRED BY THE BUYER OR ANY THIRD PARTIES AS A RESULT OF ANY ALLEGED DEFECTS OF ANY PRODUCT OR SERVICE PROVIDED HEREUNDER, OR OTHERWISE ARISING FROM THE SALE OR USE OF ANY SUCH PRODUCT OR SERVICE.

Free Shipping Offers
We offer free shipping on specially marked items. Free shipping is not applicable for Canada or International Shipments.
SUP’s orders will be exempt from free shipping.
Shipping Methods
We use United Parcel Service (UPS) for most orders unless otherwise stated. International orders are usually shipped United States Postal Service (USPS).

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